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When using the -b switch with this command, each entry that is going to be deleted is backed up to a separate REG file.Īn attempt to upgrade an ESET product to a newer version fails when stopping the ESET Service (ekrn). Registry entries that do not match the installed version are deleted from the following locations: InstFix enumerates all ESET security products with a specific MSI Upgrade Code from the Windows Installer Registry and tries to determine the installer version of the current product. The reason for this may be a misconfiguration of some Group Policy Objects, where according to this policy the old product should still be installed on the system and the application upgrade process is not detected.Ĭommand: C:\Users\Owner\Desktop\ESETInstallationFixer_64.exe -fix MRL -b The group policy application management (AppMgmt) service is suspected to run the installation of the missing software.This happens right after the RunEngine section responsible for removal of the product currently being upgraded ends successfully. The upgrade process is interrupted by a new installation of an older product that was already upgraded in the past.The installation log reports the error "Error 2753: The File 'shellExt.dll' is not marked for installation." Cause Users with the 32-bit version of Installation Fixer will type "ESETInstallationFixer_32.exe" rather than "ESETInstallationFixer_64.exe"Īn attempt to upgrade an ESET product to a newer version fails. All commands should be added after the directory where the Installation Fixer is located, for example:Ĭ:\Users\Owner\Desktop\ESETInstallationFixer_64.exe -fix MRL This current version supports the following fixes:Ĭlick the appropriate link below to download the ESET Installation Fixer for your operating system ( Click for steps to determine whether your OS is 32- or 64-bit):ĭownload ESET Installation Fixer (32-bit) | Download ESET Installation Fixer (64-bit)Īfter the tool has finished downloading, run the ESET Installation Fixer from an administrative command prompt using one of the commands detailed below. ESET Installation Fixer is intended for use on Windows XP SP3 and later versions of Windows.When working on a 64-bit operating system, you must use a 64-bit version of ESET Installation Fixer.The ESET Installation Fixer will not function in Safe Mode.
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Installation Fixer commands must be executed using a command prompt with elevated full admin privileges. The program must be run from an administrative account.